Question 1

fmdq group plc

Accepted Answer

Overview			
			
				Capabilities			
			
				Outcomes			
			
				Impacts			
			
				Approach			
			
				Financial Services			
			
				Security			
																														
Strengthens Financial Market Security Operations with Microsoft Sentinel Unified SIEM and Automated Threat Response
Implementing a centralized Microsoft Sentinel SIEM platform to unify hybrid security monitoring, automate incident response, and enhance regulatory-grade visibility across FMDQ&#8217;s financial market infrastructure.
			
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THE CHALLENGE
    THE SOLUTION
     THE IMPACT

THE CHALLENGE
A Mandatory Security Transformation Before Tenant Exit
FMDQ Group PLC, Nigeria&#8217;s leading financial market infrastructure operator, lacked unified security visibility across its hybrid environment — leaving critical trading, clearing, and settlement platforms exposed to undetected threats and regulatory audit gaps..

1No centralized visibility across hybrid IT and financial systems
2Incident detection times of 3–5 days leaving threats undetected
3Compliance gaps with SEC Nigeria and CBN monitoring requirements

THE SOLUTION
A Centralized Microsoft Sentinel SIEM and Automated SOC
Reliance Infosystems deployed Microsoft Sentinel as a centralized cloud-native SIEM across FMDQ&#8217;s hybrid environment, integrating 15+ data sources, deploying 30+ KQL detection rules, and automating 60% of incident response workflows.

1Microsoft Sentinel unified monitoring across 15+ security data sources
230+ KQL analytics rules for financial-sector threat detection
360% of routine incidents automated via Azure Logic Apps playbooks

Business Impact
Business Impact.
The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ&#8217;s financial infrastructure..

1Reduced incident detection time from 3–5 days to under 15 minutes
2Deployed 30+ custom KQL detection rules for financial threat scenarios
3Achieved unified visibility across cloud and on-premises infrastructure

<
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Detection Time
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Data Sources Integrated
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KQL Detection Rules
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Incidents Automated
CASE STUDY overview
Microsoft 365 Security and Zero Trust Architecture
																														
Industry
Financial Services
Country
Nigeria
Nomination Category
Security
FMDQ Group PLC, Nigeria&#8217;s leading financial market infrastructure operator, partnered with Reliance Infosystems to design and implement a centralized Security Information and Event Management (SIEM) solution using Microsoft Sentinel.
The engagement delivered unified security visibility across FMDQ&#8217;s hybrid environment, enabling real-time monitoring, detection, and response to cyber threats across critical financial systems including trading, clearing, and settlement platforms.
The solution significantly improved FMDQ&#8217;s security operations maturity, reducing detection and response times while strengthening compliance with strict regulatory requirements from the Securities and Exchange Commission (SEC) Nigeria and other financial oversight bodies.
&#8220;Together, these capabilities transformed FMDQ&#8217;s security operations from reactive investigation to proactive, automated threat detection and response.&#8221;
How Microsoft Technologies Enabled the Outcome  Reliance Infosystems

Zero Trust Capabilities Enabling Secure Tenant Separation

Capabilities

SIEM & SOAR
          Microsoft Sentinel SIEM and SOAR Platform

Log Integration
          Multi-Source Log Integration

Threat Detection
          Advanced Threat Detection Engineering

Automation
          Automated Incident Response

Hybrid Visibility
          Hybrid Security Visibility

Identity & Security
          Security and Identity Integration

Workload Protection
          Workload Protection and Threat Intelligence

Secrets Management
          Secure Secrets and Configuration Management

SIEM & SOAR
            
          Microsoft Sentinel SIEM and SOAR Platform
Microsoft Sentinel was deployed as the centralized cloud-native SIEM, enabling real-time correlation of security events across hybrid systems.

Log Integration
            
          Multi-Source Log Integration
Over 15 data sources were onboarded, including Microsoft Entra ID, Microsoft 365, Defender for Endpoint, firewall logs, Windows event logs, Azure platform logs, and on-premises Active Directory.

Threat Detection
            
          Advanced Threat Detection Engineering
More than 30 KQL-based analytics rules were implemented to detect financial-sector threats such as suspicious sign-ins, brute-force attacks, data exfiltration, and anomalous activity.

Automation
            
          Automated Incident Response
Azure Logic Apps enabled automated workflows for ticketing, alert enrichment, and security notifications, reducing manual SOC intervention.

Hybrid Visibility
            
          Hybrid Security Visibility
Azure Arc extended monitoring to on-premises infrastructure, ensuring full hybrid environment coverage without system migration.

Identity & Security
            
          Security and Identity Integration
Microsoft Entra ID and Microsoft 365 Defender provided identity and email threat signals for enriched security correlation.

Workload Protection
            
          Workload Protection and Threat Intelligence
Microsoft Defender for Endpoint and Defender XDR enabled endpoint-level visibility and correlated attack-chain analysis across systems.

Secrets Management
            
          Secure Secrets and Configuration Management
Azure Key Vault ensured secure storage and management of sensitive credentials and security artifacts.

Enterprise Security Outcomes Enabled by Microsoft Technologies
01
Unified Security Visibility
FMDQ achieved centralized monitoring across hybrid IT and financial systems for the first time.
02
Faster Threat Detection and Response
Detection time reduced from 3–5 days to under 15 minutes through automated analytics and correlation.
03
Automated SOC Operations
Approximately 60% of routine incidents were automatically handled through playbooks and Logic Apps.
04
Improved Regulatory Compliance
Enhanced ability to demonstrate continuous monitoring and incident response to SEC Nigeria and CBN.
05
Enhanced Threat Intelligence Correlation
Multi-AZ deployment improved availability and reduced risk of service disruption.
05
Reduced Operational Burden
Automation reduced manual log analysis and improved SOC efficiency.
Business Impact
The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ&#8217;s financial infrastructure.
				<
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Detection Time
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Data Sources Integrated
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KQL Detection Rules
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Incidents Automated
							Reduced incident detection time from 3–5 days to under 15 minutes
							Deployed 30+ custom KQL detection rules for financial threat scenarios
							Achieved unified visibility across cloud and on-premises infrastructure
							Strengthened compliance posture for SEC Nigeria and CBN requirements
							Enhanced endpoint, identity, and cloud correlation across security operations
							Onboarded 15+ security data sources across hybrid environment
							Automated response for approximately 60% of routine security incidents
							Identified and remediated 12 previously unknown security issues
							Improved executive and SOC visibility through real-time dashboards
							Established a scalable, cloud-native SOC foundation using Microsoft Sentinel						
Social Impact
The project strengthened trust, stability, and security across Nigeria’s capital market ecosystem by enhancing the cyber resilience of FMDQ Group PLC, a systemically important financial market infrastructure provider that underpins trading, clearing, settlement, and capital flow activities affecting banks, investors, regulators, and market participants.  
By improving real-time threat detection and response across critical systems, FMDQ is better positioned to safeguard the digital platforms used by financial institutions, institutional investors, fintech partners, and regulatory bodies, ensuring safer and more reliable market operations. This reinforces confidence among stakeholders who depend on uninterrupted and secure financial market infrastructure for economic activity and investment decisions.  
The transformation also contributes to broader economic stability and financial system resilience, reducing the risk of cyber disruptions that could impact liquidity, transaction processing, or market transparency. In doing so, it supports a more secure environment for businesses, issuers, and everyday participants indirectly connected to capital market activities through pensions, investments, and corporate financing structures.  
Overall, the initiative strengthens the foundations of a trusted, secure, and resilient financial ecosystem in Nigeria, where critical market infrastructure can operate with greater assurance, transparency, and continuity.
																														
Approach and Delivery Methodology
Reliance Infosystems delivered the engagement using a structured four-phase security transformation approach.
01
Scoping and Architecture Design

Defined SIEM requirements, mapped data sources, and designed Sentinel architecture aligned with regulatory needs.
					
02
Data Onboarding and Integration

Connected 15+ log sources including Azure, Microsoft 365, firewall systems, and on-premises infrastructure via Azure Arc.
					
03
Detection and Automation Engineering

Built and tuned 30+ KQL analytics rules and deployed automated playbooks using Azure Logic Apps.
					
04
Operationalization and Handover

Conducted parallel run, SOC training, KQL enablement, and full documentation handover for sustained operations.
					
Microsoft Technologies Used

Microsoft Sentinel

Microsoft Defender for Endpoint

Microsoft Defender XDR

Microsoft Entra ID

Azure Monitor

Log Analytics Workspace

Azure Logic Apps

Azure Arc

Azure Key Vault

Azure Security Analytics (KQL-based detection)
					
How Microsoft Technologies Enabled the Outcome
01
Microsoft Sentinel
Microsoft Sentinel unified all security telemetry into a single cloud-native SIEM, eliminating
fragmented log systems and enabling real-time threat detection. 
02
KQL-based analytics
KQL-based analytics enabled precise detection of financial-sector attack patterns, significantly
improving detection accuracy and speed. 
03
Azure Logic Apps
Azure Logic Apps automated incident response workflows, reducing SOC workload and
improving operational efficiency.
04
Azure Arc
Azure Arc extended monitoring to on-premises systems without migration, ensuring complete
hybrid visibility.
05
Microsoft Defender XDR
Microsoft Defender XDR enriched security insights by correlating endpoint, identity, and cloud
signals into unified incident views.
05
Transformed FMDQ’s 
Together, these capabilities transformed FMDQ’s security operations from reactive investigation
to proactive, automated threat detection and response.
Partner Value and Expertise
Reliance Infosystems delivered deep expertise in Microsoft Sentinel architecture, SOC automation, and financial-sector cybersecurity compliance.
Key strengths included:
1

Microsoft Sentinel SIEM architecture and deployment
					
2

Security operations engineering using KQL
					
3

SOC automation and Logic Apps orchestration
					
4

Hybrid security integration using Azure Arc
					
5

Financial-sector cybersecurity compliance alignment
					
Winner Summary
FMDQ Group partnered with Reliance Infosystems to implement a centralized Microsoft Sentinel SIEM platform that unified security monitoring across its hybrid financial infrastructure. The solution integrated over 15 data sources, automated incident response, and deployed advanced threat detection rules tailored to financial-sector risks. The transformation reduced threat detection time from days to minutes, improved regulatory compliance, and established a modern, cloud-native security operations foundation.

Question 2

NAFDAC

Accepted Answer

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Microsoft Azure
Capabilities
Measurable Impact
Approach Used
Technologies Used

NAFDAC Modernizes National Regulatory Systems with 
 Secure Azure Cloud Migration for Mission-Critical Public Health Services 
Building a secure, scalable, and compliant Azure cloud foundation for NAFDAC’s Regulatory Information Management System (RIMS), enabling resilient public health regulation and real-time digital service delivery across Nigeria  
			
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The Challenge
    The Solution
    The Impact

Legacy Infrastructure
        Fragmented Systems
        Security Gaps
Aging on-premises systems limiting national regulatory capability
NAFDAC&#8217;s critical Regulatory Information Management System (RIMS) operated on fragmented legacy infrastructure, creating availability risks, security vulnerabilities, and barriers to real-time regulatory service delivery across Nigeria.

Azure Cloud Migration
        Zero Trust Security
        Container Modernization
Secure Azure cloud foundation for RIMS and public health services
Reliance Infosystems migrated RIMS onto Microsoft Azure, deploying Azure VMs, Container Registry, VPN Gateway, Entra ID, and Defender for Cloud — establishing a fully compliant, cloud-native regulatory platform in the Azure South Africa North region.

99.99% Uptime
        100% Cloud-Native
        Zero Trust Enforced
99.99% availability target for mission-critical public health systems
The modernized platform delivers 99.99% availability for regulatory systems, 100% cloud-native access for public portals, continuous compliance monitoring, and a strengthened security posture — protecting public health regulation for millions of Nigerians.
      
CASE STUDY
Industry
Financial Services
Customer
NAFDAC
Category
Migrate & Modernize Your Estate
Category
$25,000
Microsoft Azure
Cloud Transformation

The National Agency for Food and Drug Administration and Control (NAFDAC) is Nigeria’s apex public health regulatory authority responsible for ensuring the safety of food, drugs, cosmetics, medical devices, and related products across the country. 
To modernize its digital regulatory operations and improve service delivery, NAFDAC partnered with Reliance Infosystems to migrate and modernize its critical Online Regulatory Information Management System (RIMS) onto Microsoft Azure. 
The engagement established a secure, scalable, and compliant cloud environment hosted in the Azure South Africa North region, enabling 100% cloud-native availability for public-facing regulatory portals while strengthening operational resilience and security governance across national regulatory systems. 
																														
Azure Cloud
 Platform Capabilities  Enabling Transformation

Azure Virtual Machines
        Compute Modernization

Azure Container Registry
        Modern Application Delivery

Azure Virtual Network & NSGs
        Network Security

Azure VPN Gateway
        Hybrid Connectivity

Microsoft Entra ID
        Identity & Access Management

Microsoft Defender for Cloud
        Security & Compliance

Azure RBAC & Private Endpoints
        Governance & Access Control

COMPUTE MODERNIZATION
Azure Virtual Machines
Core RIMS application workloads were deployed on high-performance Azure Virtual Machines with premium managed disks, ensuring reliability and consistent processing performance for national regulatory operations.
       MODERN APPLICATION DELIVERY
Azure Container Registry
Secure container image storage and deployment enabled modular application updates and improved release agility for regulatory services, supporting near real-time deployment cycles.
       NETWORK SECURITY
Azure Virtual Network & NSGs
A fully isolated network architecture with strict segmentation and traffic control between application tiers prevents unauthorized lateral movement across the entire regulatory platform.
       HYBRID CONNECTIVITY
Azure VPN Gateway
Secure IPsec/IKE encrypted tunnels bridge Azure and on-premises systems with VPN-only administrative access, eliminating any public internet exposure for management operations.
       IDENTITY & ACCESS MANAGEMENT
Microsoft Entra ID
Unified hybrid identity management delivers centralized authentication, MFA enforcement, and stronger access governance across both cloud and on-premises environments.
       SECURITY & COMPLIANCE
Microsoft Defender for Cloud
Continuous security posture management, vulnerability assessment, and regulatory compliance monitoring ensures Zero Trust enforcement across all workloads.
       GOVERNANCE & ACCESS CONTROL
Azure RBAC & Private Endpoints
Role-Based Access Control and Private Endpoints enforce least-privilege policies and eliminate public internet exposure for all management plane operations.
Enterprise Outcomes Enabled by Microsoft Azure

Secure Cloud-First Regulatory Platform

NAFDAC transitioned from fragmented legacy infrastructure to a secure, cloud-native regulatory system capable of supporting national-scale public health operations.

Improved System Availability and Resilience

RIMS was modernized to support highly available regulatory operations targeting 99.99% platform availability with improved uptime and failover resilience.

Stronger Security and Compliance Posture

Zero Trust architecture and continuous monitoring strengthened alignment with NDPR and public sector governance requirements across all workloads.

Faster Application Deployment Cycles

Containerized deployment enabled faster release cycles and improved responsiveness of regulatory services to evolving national demands.

Secure Hybrid Connectivity

Encrypted VPN integration ensured secure, audited communication between NAFDAC on-premises systems and the Azure cloud environment.					
																														
Business Impact
The transformation delivered significant measurable improvements to Nigeria&#8217;s national regulatory infrastructure:
							99.99% platform availability target for mission-critical regulatory systems
							Near real-time application deployment using Azure Container Registry
							Eliminated dependency on fragmented legacy infrastructure environments
							Strengthened data protection and compliance alignment with NDPR and NITDA standards
							Enabled scalable architecture to support fluctuating national and international demand
							100% cloud-native availability for public-facing regulatory portals
							100% infrastructure monitoring coverage with continuous compliance visibility
							Improved regulatory service continuity for millions of Nigerian citizens
							Reduced operational risk for critical national health regulatory systems
							&#8220;These outcomes collectively establish NAFDAC as a cloud-first government agency, strengthening Nigeria&#8217;s public health regulatory infrastructure for years to come.&#8221;
																														
Approach and Delivery Methodology
Reliance Infosystems followed an agile, structured modernization approach aligned with Microsoft Cloud Adoption Framework principles.

Discovery and Assessment
            Evaluated RIMS application dependencies, infrastructure topology, and governance requirements to define a secure, compliant migration path.

Azure Foundation Setup
            Established subscription structure, RBAC policies, governance controls, and naming conventions aligned with Microsoft Cloud Adoption Framework.

Network and Hybrid Connectivity Deployment
            Implemented secure Azure Virtual Network architecture and VPN Gateway integration to bridge Azure and NAFDAC on-premises systems.

Workload Migration and Container Enablement
            Deployed application workloads on Azure Virtual Machines and Azure Container Registry with secure configurations and hardened access controls.

Security and Compliance Integration
            Onboarded Microsoft Defender for Cloud for continuous monitoring, threat protection, MFA validation, and compliance against public sector standards.

Validation and Production Cutover
            Conducted rigorous testing, vulnerability assessments, MFA validation, and a controlled go-live ensuring zero downtime for national regulatory services.

How Microsoft Technologies Enabled the Outcome
Azure Virtual Machines and Container Registry enabled separation and modernization of application workloads, improving scalability and deployment speed.
Azure Virtual Network and NSGs ensured strict segmentation and secure traffic flow across the entire regulatory platform.
Azure VPN Gateway provided secure encrypted hybrid connectivity bridging on-premises NAFDAC systems to Azure.
Microsoft Entra ID centralized identity management and strengthened access control policies with MFA enforcement.
Microsoft Defender for Cloud enabled continuous security monitoring and compliance enforcement across the environment.
Partner Value and Expertise
Reliance Infosystems delivered deep expertise across critical Azure and public sector domains:

Azure migration and modernization architecture
Public sector regulatory system transformation
Containerized application deployment models
Hybrid cloud connectivity and secure networking
Zero Trust security implementation
Microsoft Defender for Cloud security operations

Reliance Infosystems delivered deep expertise across critical Azure and public sector domains:
The engagement leveraged Microsoft AMM (Azure Migration and Modernization) program and Well-Architected Framework principles to ensure secure, scalable, and cost-optimized delivery.		
Microsoft Technologies Used
		A comprehensive stack of Azure services and Microsoft security capabilities delivered this secure, resilient regulatory platform.

Azure Virtual Machines

Azure Container Registry

Azure Virtual Network

Azure Network Security Groups

Azure VPN Gateway

Microsoft Entra ID

Microsoft Defender for Cloud

Azure Role-Based Access Control (RBAC)

Azure Private Endpoints

Azure Diagnostics and Monitoring Services

Winner Summary
NAFDAC partnered with Reliance Infosystems to modernize its Regulatory Information Management System on Microsoft Azure, creating a secure, scalable, and compliant cloud platform. The solution enabled 100% cloud-native availability for public regulatory services, strengthened security through Zero Trust architecture, improved deployment agility, and enhanced national regulatory resilience supporting public health protection across Nigeria.

Question 3

MTN Ghana - Project Nephos

Accepted Answer

Overview			
			
				Capabilities			
			
				Outcomes			
			
				Impacts			
			
				Approach			
			
				Telecommunications and media			
			
				Migrate & Modernize Your Estate			
																														
Modernizes and Secures Enterprise Application Landscape on Microsoft Azure to Enable Scalable, Resilient, Cloud-Native Digital Services
Rearchitecting MTN Ghana&#8217;s enterprise applications into a secure, scalable, and cloud-native Azure platform using AKS, microservices, and modern DevOps to improve agility, resilience, and service delivery across critical digital systems.
			
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THE CHALLENGE
    THE SOLUTION
     THE impact

THE CHALLENGE
Legacy Monolithic Systems Limiting Digital Growth
MTN Ghana&#8217;s critical Business Support Systems (BSS) and Operations Support Systems (OSS) were built on legacy and monolithic architectures, limiting scalability, deployment agility, and performance across its growing digital services ecosystem

1Legacy BSS/OSS systems constraining operational agility
2Monolithic architecture preventing rapid service delivery
3Performance and scalability constraints on high-traffic platforms

THE SOLUTION
A Fully Governed Zero Trust Security Architecture
Reliance Infosystems modernized and rearchitected MTN Ghana&#8217;s enterprise application ecosystem under Project Nephos — migrating critical workloads into a secure, containerized microservices environment on Microsoft Azure.

1AKS-powered microservices for elastic enterprise workload scaling
2Automated CI/CD pipelines via Azure DevOps and GitHub
3Zero Trust security with Microsoft Defender for Cloud and Sentinel

THE IMPACT
Business Impact
Project Nephos delivered measurable transformation across MTN Ghana&#8217;s enterprise application landscape.

1Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others.
2Improved application availability through multi-AZ resilient architecture.
3Improved system performance through caching and optimized database architecture.

+
				0
Enterprise Apps Modernized
				$
				0
				M
Revenue (USD)
				0
Azure Technologies
				0
Delivery Phases
CASE STUDY overview
Microsoft 365 Security and Zero Trust Architecture
																														
Industry
Telecommunications
Country
Ghana
Nomination Category
Data Security & Governance | Security
MTN Ghana, a leading telecommunications and digital services provider in West Africa and part of the MTN Group, partnered with Reliance Infosystems to modernize and rearchitect its enterprise application ecosystem under Project Nephos.
The initiative focused on transforming critical Business Support Systems (BSS) and Operations Support Systems (OSS), alongside key customer-facing and enterprise platforms, into a modern Azure-based cloud architecture.
The solution enabled MTN Ghana to migrate from legacy and monolithic systems into a secure, scalable, and containerized microservices environment, improving performance, operational resilience, and delivery speed across its digital services ecosystem.
&#8220;Together, these services enabled MTN Ghana to transition into a modern, secure, and scalable cloud-native enterprise platform.&#8221;
How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems <

Zero Trust Capabilities Enabling Secure Tenant Separation

Capabilities

AKS & Containers
          Azure Kubernetes Service (AKS) Modernization

Microservices
          Microservices Architecture Enablement

Environments
          Multi-Environment Deployment Model

Traffic & Networking
          Global Traffic Management and Networking

Data & Caching
          Data and Caching Layer Modernization

API & Integration
          Secure API and Integration Layer

Security
          Security and Governance Framework

DevOps
          DevOps and Automation

Hybrid Connectivity
          Hybrid Connectivity and Networking Architecture

AKS & Containers
            
          Azure Kubernetes Service (AKS) Modernization
AKS was implemented as the core container orchestration platform for enterprise workloads, enabling microservices deployment, scaling, and lifecycle management across multiple applications.

Microservices
            
          Microservices Architecture Enablement
Legacy applications were replatformed and refactored into distributed microservices, improving scalability, maintainability, and deployment flexibility.

Environments
            
          Multi-Environment Deployment Model
Dev, SIT, UAT, and Production environments were implemented with standardized governance and deployment pipelines.

Traffic & Networking
            
          Global Traffic Management and Networking
Azure Front Door and Application Gateway with WAF enabled secure global routing, traffic distribution, and protection for high-traffic applications.

Data & Caching
            
          Data and Caching Layer Modernization
Azure Database for PostgreSQL, MySQL Flexible Server, Cosmos DB (MongoDB API), and Azure Cache for Redis improved transactional performance and reduced latency.

API & Integration
            
          Secure API and Integration Layer
Azure Service Bus, API-led architecture, and containerized integration services enabled reliable communication between systems and third-party platforms.

Security
            
          Security and Governance Framework
Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, Azure Key Vault, and Azure Policy ensured a secure-by-design and compliant cloud environment.

DevOps
            
          DevOps and Automation
Azure DevOps and GitHub enabled CI/CD automation, GitOps practices, and standardized release management across all environments.

Hybrid Connectivity
            
          Hybrid Connectivity and Networking Architecture
Hub-and-spoke architecture enabled secure segmentation of workloads with centralized governance and controlled hybrid connectivity.

Enterprise Security Outcomes Enabled by Microsoft Technologies
01
Scalable Digital Platform
AKS enabled elastic scaling of mission-critical applications during peak demand periods.
02
Improved Application Performance
Caching and optimized database services significantly reduced latency and improved transaction throughput.
03
Faster Time-to-Market
CI/CD pipelines enabled rapid deployment cycles across multiple enterprise applications.
04
Enhanced Security Posture
Zero Trust architecture and centralized monitoring improved threat visibility and reduced exposure.
05
Improved Operational Resilience
Multi-AZ deployment improved availability and reduced risk of service disruption.
06
Standardized Cloud Operating Model
Unified DevOps and architecture governance improved consistency across all workloads.
Business Impact
Project Nephos delivered measurable transformation across MTN Ghana&#8217;s enterprise application landscape.
				+
				0
Enterprise Apps Modernized
				$
				0
				M
Revenue (USD)
				0
Azure Technologies
				0
Delivery Phases
							Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others
							Improved application availability through multi-AZ resilient architecture
							Improved system performance through caching and optimized database architecture
							Improved security posture through Zero Trust and centralized monitoring
							Reduced operational friction through containerized workloads and microservices architecture
							Enabled elastic scaling for high-traffic digital platforms across Ghana&#8217;s national telecom infrastructure
							Reduced deployment cycles from manual processes to automated CI/CD pipelines
							Established standardized Dev, SIT, UAT, and Production environments
							Enabled secure API-driven integration across internal and external systems
							Strengthened foundation for future digital innovation and service expansion						
Social Impact
The initiative strengthened trust, security, and digital resilience across Ghana&#8217;s economy by improving the protection of critical cloud services relied upon by millions of individuals, businesses, and public institutions every day. 
Its impact extends across customers, employees, fintech partners, and enterprises, reinforcing confidence in the secure delivery of connectivity, mobile money, and digital services while supporting national digital stability.
																														
Approach and Delivery Methodology
Reliance Infosystems followed a structured Cloud Architecture Review Board (CARB) methodology across six delivery phases.
01
Assessment and Discovery

Analyzed legacy BSS/OSS systems, application dependencies, and performance constraints.
					
02
Cloud Architecture Design

Designed a hub-and-spoke Azure landing zone with security, networking, and governance controls.
					
03
Application Modernization

Replatformed and refactored applications into microservices and containerized workloads using AKS.
					
04
DevOps Enablement

Implemented CI/CD pipelines using Azure DevOps and GitHub for automated deployment across environments.
					
05
Security and Integration Layer

Integrated identity, API management, and secure connectivity using Entra ID, Service Bus, and hybrid networking.
					
06
Testing and Optimization

Conducted performance validation, load testing, and environment stabilization before production cutover.
					
Microsoft Technologies Used

Azure Kubernetes Service (AKS)

Azure Virtual Machines & Scale Sets

Azure Front Door

Azure Application Gateway (WAF)

Azure Database for PostgreSQL Flexible Server

Azure Database for MySQL Flexible Server

Azure Cosmos DB (MongoDB API)

Azure Cache for Redis

Azure Service Bus

Azure API Management

Azure Container Registry

Azure DevOps

GitHub

Microsoft Entra ID

Azure Key Vault

Azure Policy

Azure Firewall

Azure Private Link & Private Endpoints

Azure DNS Private Resolver

Microsoft Defender for Cloud

Microsoft Sentinel

Azure Monitor

Azure Blob Storage
					
How Microsoft Technologies Enabled the Outcome
01
Azure Kubernetes
Azure Kubernetes Service enabled scalable microservices deployment across enterprise applications, improving agility and performance under peak demand.
02
Azure Front Door
Azure Front Door and Application Gateway ensured global traffic optimization and secure access to customer-facing platforms.
03
Azure databases
Azure databases and Redis caching significantly improved transaction speed and reduced application latency.
04
Azure DevOps and GitHub
Azure DevOps and GitHub enabled automated CI/CD pipelines, reducing release time and improving deployment consistency. 
05
Microsoft Defender
Microsoft Defender for Cloud and Microsoft Sentinel strengthened security visibility and enabled proactive threat detection across workloads.
Partner Value and Expertise
Reliance Infosystems delivered deep expertise in enterprise cloud architecture, microservices modernization, and telecom-scale Azure deployment.
Reliance Infosystems delivered deep expertise in:
1

Enterprise cloud architecture and Azure landing zone design
					
2

Microservices and containerized application modernization
					
3

Telecom-scale AKS workload engineering
					
4

API-led integration and hybrid connectivity
					
5

DevOps automation and GitOps implementation
					
6

Security architecture and Zero Trust design
					
Winner Summary
MTN Ghana partnered with Reliance Infosystems to modernize its enterprise application landscape using Microsoft Azure. The transformation rearchitected critical BSS and OSS systems into scalable microservices hosted on Azure Kubernetes Service, enabling improved performance, operational resilience, and faster service delivery. The solution established a secure, cloud-native foundation with automated DevOps, global traffic management, and advanced security controls, positioning MTN Ghana for continuous digital innovation and scalable growth.

Question 4

Telecel Ghana Limited

Accepted Answer

Overview			
			
				Capabilities			
			
				Outcomes			
			
				Impacts			
			
				Approach			
			
				Telecommunications			
			
				Data Security & Governance			
			
				AI Business Solutions			
																														
Establishes Zero Trust Security Foundation with Microsoft 365 to Enable Secure Tenant Separation and Operational Independence
Enabling secure tenant separation from Vodafone global infrastructure through a fully governed Zero Trust security architecture powered by Microsoft Entra ID, Intune, Microsoft Purview, and Microsoft Defender XDR.
			
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View Business Impact

THE CHALLENGE
    THE SOLUTION

THE CHALLENGE
A Mandatory Security Transformation Before Tenant Exit
Telecel Ghana required a complete security overhaul as a prerequisite to separating from the Vodafone global Microsoft 365 tenant. Vodafone&#8217;s migration governance framework mandated a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved.

1Complete security transformation required before tenant separation
2Vodafone governance mandated enterprise-grade Zero Trust posture
3No migration approval without fully operational security controls

THE SOLUTION
A Fully Governed Zero Trust Security Architecture
Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers — ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant.

1Zero Trust identity controls via Microsoft Entra ID and PIM
2100% endpoint enrollment and compliance with Microsoft Intune
3Enterprise data governance with Microsoft Purview sensitivity labeling

100%
MFA Enforcement
				0
				%
Endpoints Enrolled
Zero Trust
Foundation Established
				0
Microsoft Technologies
CASE STUDY overview
Microsoft 365 Security and Zero Trust Architecture
																														
Industry
Telecommunications
Country
Ghana
Nomination Category
Data Security & Governance | Security
Telecel Ghana Limited required a complete security transformation as a prerequisite to separating from the Vodafone global Microsoft 365 tenant following its rebranding and acquisition transition in 2024. The Vodafone migration governance framework mandated that Telecel&#8217;s new tenant must demonstrate a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved.
Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers, ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant.
The solution established a governed security baseline across identity access control, endpoint compliance, information protection, and centralized threat monitoring, enabling Vodafone&#8217;s migration sign-off and unlocking Telecel&#8217;s operational independence.
&#8220;Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.&#8221;
How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems <

Zero Trust Capabilities Enabling Secure Tenant Separation

Capabilities
          
          Identity & Access
          Identity and Access Security

Endpoint Security
          Endpoint Security and Management

Data Governance
          Data Security and Governance

Threat Protection
          Threat Protection and Monitoring

Identity & Access
          
          Identity and Access Security
Microsoft Entra ID Conditional Access policies enforced MFA across all users and administrators, implemented risk-based sign-in protection, and restricted access based on device compliance and location context. Privileged Identity Management eliminated standing admin access and enforced just-in-time role activation.
          
          Endpoint Security
          
          Endpoint Security and Management
Microsoft Intune onboarded corporate endpoints into cloud-native device management, enforced compliance policies aligned to CIS benchmarks, and enabled secure device posture validation for Conditional Access decisions. Microsoft Defender for Endpoint provided real-time endpoint detection, attack surface reduction, and vulnerability management.
          
          Data Governance
          
          Data Security and Governance
Microsoft Purview introduced Telecel Ghana&#8217;s first enterprise-wide sensitivity labeling framework, enabling classification of Public, Internal, Confidential, and Highly Confidential data. Data Loss Prevention policies were deployed across Exchange, Teams, SharePoint, OneDrive, and endpoints to prevent unauthorized data exfiltration.
          
          Threat Protection
          
          Threat Protection and Monitoring
Microsoft Defender for Office 365 and Microsoft Sentinel provided centralized threat detection across email, collaboration, identity, and endpoint signals. Safe Links, Safe Attachments, and anti-phishing policies reduced exposure to advanced email-based threats.
Enterprise Security Outcomes Enabled by Microsoft Technologies
01
Secure Tenant Independence
Telecel Ghana successfully met Vodafone&#8217;s security exit requirements, enabling formal approval for tenant separation and establishing full operational independence from the global Vodafone Microsoft 365 environment.
02
Identity Protection at Scale
100% MFA enforcement across all users and administrators eliminated password-only authentication risks and significantly reduced high-risk sign-in attempts.
03
Endpoint Governance Visibility
100% of corporate endpoints were enrolled in Microsoft Intune, enabling real-time compliance visibility, centralized device management, and enforcement of secure configuration baselines.
04
Data Protection and Exfiltration Control
Microsoft Purview DLP policies actively monitored and blocked unauthorized movement of sensitive data across email, Teams, SharePoint, and endpoint channels.
05
Centralized Security Monitoring
Microsoft Defender XDR and Microsoft Sentinel enabled unified visibility across identity, endpoint, and collaboration workloads, improving detection and response capabilities.
Business Impact
The engagement delivered measurable transformation across security, compliance, and operational independence.
				0
				%
MFA Enforcement
				0
				%
Endpoints Enrolled
Zero Trust
Foundation Established
				0
Microsoft Technologies
							Enabled secure migration approval from Vodafone governance board
							Onboarded 100% of corporate endpoints into Microsoft Intune
							Established first sensitivity labeling framework for structured data governance
							Enabled centralized threat visibility across Microsoft 365 environment
							Established independent Zero Trust security foundation for Telecel Ghana
							Achieved 100% MFA enforcement across users and administrators
							Implemented enterprise-wide Conditional Access governance model
							Deployed cross-channel DLP controls preventing unauthorized data transfer
							Eliminated dependency on Vodafone shared security infrastructure
							These outcomes collectively enabled Telecel Ghana to transition into a sovereign digital organization with enterprise-grade Microsoft security controls in place.						
Social Impact
By strengthening data privacy, governance, and security controls, the initiative helped protect the personal, financial, and operational information of millions of subscribers who rely on Telecel Ghana for communication, digital services, and economic participation. 
The transformation increased trust in the handling of sensitive information while creating a safer, more secure, and resilient digital environment for customers, employees, partners, and regulators. 
It also established a strong foundation for responsible AI adoption and secure innovation, reinforcing confidence in Ghana&#8217;s telecommunications ecosystem and the essential services that power everyday life.
																														
Approach and Delivery Methodology
Reliance Infosystems executed a structured security-gated migration approach aligned to Vodafone&#8217;s contractual exit requirements and Microsoft Zero Trust principles.
01
Secure-by-Design Assessment

Full tenant security baseline assessment

Microsoft Security Benchmark and NIST CSF alignment

Gap analysis across identity, endpoint, data, and threat protection

Dependency mapping for staged implementation
					
02
Zero Trust Implementation

Deployment of Entra ID Conditional Access and MFA

Intune device enrollment via Hybrid Join

Microsoft Defender for Endpoint onboarding and ASR policies endpoint, data, and threat protection

Microsoft Purview sensitivity labeling and DLP implementation

Microsoft Defender for Office 365 configuration

Microsoft Sentinel integration for centralized monitoring
					
03
Validation and Migration Readiness

Pilot rollout across user groups and devices

Policy tuning and enforcement validation

Security control verification for migration sign-off

Operational readiness confirmation with Vodafone governance team
					
Microsoft Technologies Used

Microsoft Entra ID (Conditional Access, Identity Protection, PIM)

Microsoft Intune (Endpoint Management and Compliance)

Microsoft Defender for Endpoint

Microsoft Defender for Office 365

Microsoft Purview (Information Protection, DLP, Audit)

Microsoft Sentinel
					
How Microsoft Technologies Enabled the Outcome
01
Microsoft Entra ID
Microsoft Entra ID enabled secure identity governance by enforcing MFA, Conditional Access, and privileged access controls, eliminating reliance on password-only authentication.
02
Microsoft Intune
Microsoft Intune enabled centralized endpoint management and compliance enforcement, providing real-time visibility into device security posture.
03
Microsoft Purview
Microsoft Purview enabled structured data governance through sensitivity labeling and DLP policies, ensuring protection of sensitive corporate information across collaboration platforms.
04
Microsoft Defender
Microsoft Defender XDR enabled unified threat visibility across identity, endpoint, and email systems, improving detection and response capabilities.
05
Zero Trust foundation
Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.
Partner Value and Expertise
Reliance Infosystems delivered deep expertise in Microsoft Zero Trust architecture design, security-gated migration execution, and enterprise-scale Microsoft 365 security deployment.
Key strengths included:
1

Security-first tenant migration architecture
					
2

Integration of identity, endpoint, and data protection layers
					
3

Regulatory-aligned security design for telecom environments
					
4

Microsoft Defender XDR and Purview ecosystem integration
					
5

Enable secure AI adoption through Microsoft 365 Copilot
					
6

Structured deployment aligned to Microsoft Cybersecurity Reference Architecture
					
Winner Summary
Reliance Infosystems enabled Telecel Ghana&#8217;s secure separation from Vodafone&#8217;s global Microsoft 365 tenant by implementing a Zero Trust security architecture using Microsoft Entra ID, Intune, Purview, and Defender XDR. The solution established identity, endpoint, and data governance controls, enabling formal migration approval and delivering full operational independence with enterprise-grade security.

Question 5

Renaissance

Accepted Answer

Energy & Resources
Modern Work
Security
AI Business Solutions
Energy & Resources
Modern Work
Security
AI Business Solutions
																														
Transforms  a Complex Inherited Enterprise Environment into a Secure, AI-Enabled Digital Workplace with Microsoft Technologies
		Establishing a secure, compliant, and AI-ready enterprise platform for 4,000 users following one of Africa’s largest energy sector acquisitions.
			
				Explore the Case Study

View Business Impact

THE CHALLENGE

THE SOLUTION
        
                THE CHALLENGE

A Complex Inherited Enterprise Environment
            
                Following the landmark $2.4 billion acquisition of Shell&#8217;s Nigerian
                onshore business, Renaissance Energy Africa instantly inherited a
                highly sophisticated Microsoft-based enterprise requiring immediate
                independent governance for approximately 4,000 users.

Highly complex enterprise environment inherited from Shell
Required full operational independence from day one
Unmanaged endpoints with critical security governance gaps

&#8220;`
			Users Supported
				~
				0
			Acquisition Value
				$
				0
				B

Zero

Operational Downtime                    
			Microsoft Technologies
				0
Case Study Overview
Microsoft Technologies Powering Enterprise Transformation
																														
Industry
Energy
Country
		Nigeria		
Nomination Category
		Modern Work | Security | AI Business Solutions | Energy &#038; ResourcesRenaissance Energy Africa emerged following the landmark $2.4 billion acquisition of Shell&#8217;s Nigerian onshore business, instantly becoming one of Nigeria&#8217;s largest indigenous upstream oil and gas operators.To support operational independence from day one, Reliance Infosystems assumed responsibility for a highly sophisticated Microsoft-based enterprise environment inherited from Shell and transformed it into a secure, compliant, and AI-enabled digital workplace designed for a regulated energy operator.The engagement established a modern Microsoft-powered foundation spanning identity, security, endpoint management, productivity, collaboration, cloud services, and AI, ensuring uninterrupted operations across approximately 4,000 users while supporting the transition to an independently governed organization.		
&#8220;Reliance&#8217;s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.&#8221;
Partner Value and Expertise · Reliance Infosystems
Microsoft Technologies Powering Enterprise Transformation

CAPABILITIES

Identity &#038; Access
            Hybrid Governance

Endpoint Management
            Microsoft Intune

Security
            Advanced Protection

SOC &#038; Monitoring
            Threat Visibility

Collaboration
            Modern Workplace

AI &#038; Copilot
            Microsoft 365 AI

Cloud
            Azure Foundation

Hybrid Identity and Access Governance
Microsoft Entra ID, Active Directory Domain Services, Active Directory Federation Services, and Active Directory Certificate Services were re-architected to provide a secure and independently governed identity platform supporting enterprise access management and regulatory compliance.

Enterprise Endpoint Management with Microsoft Intune
Microsoft Intune introduced centralized device management across the organization, enabling security policy enforcement, compliance monitoring, and Conditional Access controls across corporate endpoints.

Advanced Security Operations
Microsoft Defender for Endpoint and Microsoft Defender for Office 365 strengthened protection across endpoints, email, and collaboration environments while enabling proactive threat detection and response.

Security Operations and Threat Visibility
Microsoft Sentinel provided centralized monitoring and security operations capabilities, enabling unified visibility, investigation, and response across the Microsoft estate.

Modern Collaboration and Productivity
Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive delivered secure enterprise communications, collaboration, document management, and knowledge sharing for users across operational and corporate environments.

AI-Powered Productivity with Microsoft 365 Copilott
Microsoft 365 Copilot introduced AI-powered assistance across Outlook, Teams, Word, and SharePoint, helping employees improve productivity, accelerate information discovery, and enhance collaboration.

Cloud Infrastructure Foundation
Microsoft Azure provided the cloud platform underpinning critical identity, productivity, and security services across the organization.
Enterprise Outcomes Enabled by Microsoft Technologies
01
Operational Excellence
		Renaissance successfully transitioned from an inherited Shell environment to an independently governed enterprise platform capable of supporting long-term business growth and regulatory obligations.		
02
Improved Security Posture
		The organization established a modern security framework spanning identity, endpoint protection, email security, and centralized threat monitoring.		
03
Governed Endpoint Environment
		Microsoft Intune transformed an unmanaged endpoint landscape into a compliant, policy-driven environment aligned with enterprise security requirements.		
04
Enhanced Cyber Resilience
		Live security threats encountered during the transition period were successfully detected, contained, and remediated before operational impact occurred.		
05
Continuous Business Operations
		Critical collaboration, communications, and operational systems remained available throughout the transition, ensuring uninterrupted support for business and field operations.		
06
AI Readiness and Innovation
		Microsoft 365 Copilot positioned Renaissance among the leading AI-enabled organizations within Nigeria&#8217;s energy sector, enabling secure adoption of generative AI capabilities across the workforce.		
Business Impact
		The engagement delivered measurable operational and business outcomes across the enterprise.
			Users Supported
				~
				0
			Acquisition Value
				$
				0
				B

Zero

Operational Downtime                    
			Microsoft Technologies
				0

Approximately 4,000 users supported throughout the transition with no operational downtime attributable to IT failures

Enterprise-grade Active Directory and Microsoft Entra ID environment established to support secure independent operations

Microsoft Sentinel-powered security operations capability established across the enterprise

Microsoft 365 Copilot deployed to enable AI-powered productivity and collaboration

Approximately 4,000 endpoint devices brought under centralized governance through Microsoft Intune

Live security incidents detected, investigated, and remediated before operational disruption occurred

Critical operational systems maintained uninterrupted communications through Microsoft SMTP relay services

Secure, compliant, and scalable Microsoft platform established for long-term business growth

Approach and Delivery Methodology
		Reliance Infosystems executed the engagement through a structured three-phase transformation approach.		
01
Discovery and Stabilization
		A comprehensive assessment of the inherited environment was conducted, including Active Directory infrastructure, Microsoft 365 services, endpoint estate, and security posture. Immediate remediation activities ensured service continuity and operational stability.		
02
Enterprise Uplift and Transformation
		Reliance modernized and optimized the environment through: Active Directory re-architecture, Microsoft Entra ID deployment, Microsoft Intune implementation, Microsoft Defender security hardening, Microsoft 365 service optimization, and security governance improvements.		
03
Innovation Enablement
		Following platform stabilization, Microsoft 365 Copilot readiness activities, governance planning, and user enablement programs were delivered to support enterprise AI adoption.		
Microsoft Technologies Used

Microsoft Entra ID

Active Directory Domain Services (AD DS)

Active Directory Federation Services (AD FS)

Active Directory Certificate Services (AD CA)

Microsoft Intune

Microsoft Defender for Endpoint

Microsoft Defender for Office 365

Microsoft Sentinel

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Microsoft 365 Copilot

Microsoft Azure

How Microsoft Technologies Enabled the Outcome
01
Microsoft Entra ID
		Microsoft Entra ID established a secure and independently governed identity platform that enabled Renaissance to operate separately from its inherited Shell environment. 		
02
Active Directory services
		Active Directory services were redesigned to provide a compliant and resilient identity foundation aligned with the requirements of a regulated energy operator. 		
03
Microsoft Intune
		Microsoft Intune enabled centralized endpoint governance, device compliance monitoring, and Conditional Access enforcement across the organization’s workforce. 		
04
Microsoft Defender
Microsoft Defender solutions strengthened protection across identities, endpoints, email, and collaboration services while enabling proactive threat detection and response.
05
Microsoft Sentinel
		Microsoft Sentinel centralized security monitoring and incident management, providing enterprise-scale visibility across the Microsoft ecosystem. 		
06
Exchange Online, Teams, SharePoint Online, and OneDrive
		Exchange Online, Teams, SharePoint Online, and OneDrive supported uninterrupted communications and collaboration throughout the transition period.		
07
Microsoft 365 Copilot
		Microsoft 365 Copilot introduced AI-powered productivity capabilities that enhanced employee efficiency and accelerated knowledge access across the organization. 		
Partner Value and Expertise
		Reliance Infosystems delivered a unique combination of Microsoft technical expertise and deep understanding of Nigeria&#8217;s energy sector operating environment.
Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.The engagement demonstrated Reliance&#8217;s capability to:
		Manage and optimize large-scale inherited Microsoft environments
		Deliver enterprise security and identity transformation
		Implement modern endpoint management and security operations
		Support highly regulated organizations with complex compliance requirements
		Enable secure AI adoption through Microsoft 365 Copilot
		Maintain operational continuity throughout critical business transitions		
Winner Summary
Renaissance Energy Africa transformed a complex enterprise environment inherited through a landmark energy sector acquisition into a secure, compliant, and AI-enabled digital workplace. Reliance Infosystems implemented Microsoft Entra ID, Intune, Defender, Sentinel, Microsoft 365, Azure, and Copilot to support approximately 4,000 users, deliver operational independence, strengthen cybersecurity, modernize endpoint management, and establish a scalable foundation for future innovation.

Question 6

Meristem Securities

Accepted Answer

Customer Services			
			
				D365 Capabilities			
			
				Enterprise Services			
			
				Measurable-Impacts			
			
				Approach Used			
																														
Meristem Securities Modernizes Customer Service Operations with

Microsoft Dynamics 365
Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 to Deliver Automated Case Management Across Business Units 
			
				Read the full story

The Challenge
    The Solution
    The Impact
  
      Siloed Operations
      Manual Tracking
      Delayed Resolution
Fragmented, manual customer service processes
Transforming fragmented, manual customer service processes that relied on disconnected systems like Outlook, creating outreach delays and limiting end-to-end visibility.

Dynamics 365
      Power Platform
      Dataverse
Unified automated case management
A centralized, governed, and scalable case management platform powered by Microsoft Dynamics 365 Customer Service and Power Platform, establishing a structured

SLA Adherence
      Operational Efficiency
      Unified View
Faster response & improved SLA compliance
Measurable improvements in response times, real-time SLA monitoring, and standardized service processes across Experience Center, Wealth Management, and Stockbroking.
     
Unified
Service Platform
				0
				%
SLA Tracking
Faster
Case Resolution
				0
				%
Project Value
CASE STUDY
Industry
Financial Services
Customer
Meristem Securities
Category
Agentic Services & Contact Center
Category
$67,080 (License Revenue 1 yr)
+ $13,250 (Implementation)
Microsoft Dynamics 365
 Customer Service

Microsoft Dynamics 365 Customer Service enables organizations to deliver consistent, efficient, and intelligent customer engagement by unifying case management, automating workflows, and improving visibility across service operations.
For Meristem Securities Limited, a leading financial services provider in Nigeria, Reliance Infosystems implemented Dynamics 365 Customer Service to replace fragmented, manual service processes across multiple business units with a centralized, governed, and scalable case management platform.
The solution established a structured service delivery model across Experience Center, Wealth Management, Stockbroking, Trustees, and Registrars, ensuring every customer request is tracked, routed, and resolved within defined SLAs.
																														
Dynamics 365 Capabilities Powering End-to-End
 Case Lifecycle Automation

Centralized Case ManagementIntelligent Case RoutingSLA Management and EnforcementWorkflow Automation with Power PlatformStructured Case Lifecycle ManagementDataverse-Driven Data Management
    Centralized Case Management
All customer requests are now captured and managed in a single system, eliminating fragmented Outlook-based tracking and enabling end-to-end visibility across business units.
Intelligent Case Routing
Automated routing ensures cases are assigned to the right teams based on predefined rules, reducing manual intervention and improving resolution speed.
SLA Management and Enforcement
Built-in SLA tracking ensures first response and resolution timelines are monitored in real time, enabling proactive escalation before breaches occur.
Workflow Automation with Power Platform
Power Automate workflows streamline case creation, notifications, escalations, and approvals, removing manual dependencies from service operations.
Structured Case Lifecycle Management
A standardized case lifecycle ensures consistency in how requests are logged, processed, escalated, and closed across all business units.
Dataverse-Driven Data Management
Microsoft Dataverse provides a secure and structured data layer, ensuring consistency, governance, and scalability across all service entities.
Enterprise Service Outcomes Enabled

Unified Service Operations

Meristem Securities achieved a single, centralized view of all customer service requests across multiple business units, eliminating siloed operations.

Improved SLA Compliance

Automated SLA tracking and escalation mechanisms significantly improved adherence to service timelines and reduced risk of missed commitments.

Enhanced Operational Efficiency

Automation of case creation, routing, and notifications reduced manual workload and improved service team productivity.

Consistent Customer Experience

Standardized workflows ensured consistent communication and service handling across all business units, improving trust.

Scalable Service Foundation

The platform provides a scalable architecture capable of supporting future enhancements, including advanced automation and AI.					
																														
Measurable Impact 
The implementation delivered measurable improvements in customer service operations across Meristem Securities: 
							Faster case response and resolution times through automated routing and workflows  
							Improved SLA compliance with real-time monitoring and escalation controls  
							Increased operational efficiency by eliminating manual case logging in Outlook 
							Standardized service processes across multiple business units  
							Enhanced management visibility through structured dashboards and case tracking  
							&#8220;These improvements directly strengthened service reliability, operational discipline, and customer engagement consistency across the organization.&#8221;
																														
Social Impact
The transformation improved the quality, speed, and consistency of customer service delivery for Meristem Securities’ clients, including retail investors, high-net-worth individuals, and institutional customers who rely on timely support for financial decision-making and portfolio management.
By modernizing customer engagement processes, the solution enhanced trust and confidence in service interactions, ensuring customers receive faster resolution, more personalized responses, and improved visibility into their requests across channels. 
							The initiative also strengthened operational reliability for frontline service teams by reducing manual workload and enabling more coordinated, efficient, and responsive customer support across Meristem’s financial services ecosystem. 
																														
Approach and Delivery Methodology
Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices:
Approach and Delivery Methodology
Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices:

Discovery and Process Alignment

Stakeholder workshops were conducted across all business units to map existing service processes and define a unified case management model.

System Configuration & Foundation Setup

Microsoft Dynamics 365 Customer Service environment was configured, including security roles, user access, and initial data migration for accounts and contacts.

Solution Implementation

Core service capabilities were deployed, including: automated case creation and routing, SLA configuration, Notification workflows, Case lifecycle definition.

Validation and UAT

Structured user acceptance testing ensured alignment with operational requirements and service expectations.

Adoption and Enablement

End-user training and post go-live support ensured smooth transition and adoption across all service teams.					
How Microsoft Technologies Enabled the Outcome
Dynamics 365 Customer Service provided the foundational platform for centralized service operations, replacing fragmented manual processes with a unified case management system.
Dataverse enabled secure, structured, and scalable data storage across all business units, ensuring consistency and governance.
Power Platform automated critical workflows, including case creation, routing, notifications, and SLA enforcement, transforming previously manual processes into intelligent, rule-driven operations.
Partner Value and Expertise
Reliance Infosystems brought deep expertise in Microsoft Dynamics 365 Customer Service implementation within financial services environments, with strong capability in:

Multi-business unit service architecture design
SLA modeling and enforcement frameworks
Workflow automation using Power Platform
Financial services process standardization

The engagement demonstrated Reliance&#8217;s ability to translate complex operational service structures into a scalable Microsoft-native customer engagement platform.
Winner Summary
Meristem Securities Limited modernized its fragmented customer service operations using Microsoft Dynamics 365 Customer Service, implemented by Reliance Infosystems. The solution unified case management across multiple business units, automated workflows, and enforced SLA tracking, resulting in improved response times, higher operational efficiency, and standardized service delivery across the organization.

Question 7

Adehyemen Savings and Loan Case Study

Accepted Answer

Sophos XGS Firewall · Reliance Infosystems
How Adehyeman Savings & Loans Strengthened Its Security with a Next-Generation Firewall
					
									Customer Stories
					
Customers
Adehyeman Savings and Loans
Solution
Sophos XGS Firewall

Industry
Financial Services 
Location
Accra, Ghana.
KEY OUTCOMES
																														
Real-time threat monitoring restored
																														
Fewer network attacks post-deployment
																														
Full traffic visibility achieved
					
									Overview
					
A Trusted Financial Institution Serving Ghana Since 2005
		Adehyeman Savings and Loans is a licensed non‑bank financial institution in Ghana, operating since 2005 after being licensed by the Bank of Ghana under the Non‑Bank Financial Institutions Law.
It provides savings, deposit, and loan products to individuals, groups, SMEs, and micro‑entrepreneurs across Ghana. Their services include savings accounts, current accounts, fixed deposits, and various loan types such as salary loans, group loans, and business loans.

They operate from their headquarters in Kokomlemle, Accra, with a wider presence of branches and micro‑lending offices designed to reach underserved communities and support microfinance and SME growth.

The Challenge
					
Closing Critical Security Gaps in a Regulated Environment 
As a financial service institution, Adehyeman Savings and Loans handles sensitive financial data daily. In such an environment, network security is not optional; it is foundational. However, underlying gaps in their infrastructure began to expose the institution to avoidable risks.
A deeper review of their environment revealed several pressing concerns: 
																														
Absence of a Next-Generation Firewall
The existing firewall lacked modern capabilities required to detect and prevent advanced threats. 
																														
Expired Firewall License
The previous license had expired without notice, leaving the network without active updates and real-time threat intelligence.
																														
Limited Visibility and Control
The IT team had insufficient insight into traffic patterns and potential vulnerabilities. 
																														
Need for Professional Support
The institution required a reliable technology partner capable of delivering structured implementation and ongoing support with a high degree of professionalism. 
&#8220;These gaps created uncertainty within the organization. The team struggled to manage their network efficiently and operated with growing concern about potential cyberattacks.&#8221;

The Solution
					
A Structured Security Upgrade Led by Reliance Infosystems 
Following a comprehensive assessment, Reliance Infosystems recommended deploying the Sophos XGS Firewall as the appropriate next-generation solution. The goal was to restore active protection, improve visibility, and establish a modern security foundation aligned with financial industry expectations.   
A deeper review of their environment revealed several pressing concerns: 
																														
Configuration Backup
A complete backup was taken from the legacy firewall to preserve configurations and reduce risk. 
																														
Appliance Provisioning
The new Sophos XGS appliance was provisioned and configured to align with Adehyeman’s operational requirements. 
																														
Controlled Cutover
A controlled cutover process was performed to transition from the old device to the new firewall. 
																														
Policy Hardening
Security policies were reconfigured and optimized to strengthen protection and improve network performance.

THE RESULTS
					
Measurable Security Gains and Operational Confidence 
The impact of the upgrade was immediate and tangible. Adehyeman Savings and Loans transitioned from a reactive security posture to a controlled and resilient environment.   Key improvements included: 
Key improvements included: 
																														
Reduced Network Attacks
The organization experienced noticeably fewer attacks compared to previous periods. 
																														
Restored Active Protection
With a valid license and updated security intelligence, the network regained real-time threat monitoring. 
		360°		
Improved Visibility
The IT team gained better oversight on traffic and policy management. 
		100%		
Operational Stability
Reduced uncertainty allowed the team to focus on core business functions rather than security concerns. 
On a scale of 1 to 100, the institution rated the impact of the solution at 80, reflecting significant improvement across security, efficiency, and risk management. Continued support from Reliance Infosystems ensures that the system remains optimized and aligned with evolving threats.

Looking Ahead
					
A Stronger Security Foundation for Sustainable Growth 
		Today, Adehyeman Savings and Loans operates with renewed confidence. Their infrastructure is supported by a modern firewall architecture capable of adapting to emerging cyber risks while supporting regulatory compliance. 
Rather than reacting to vulnerabilities, the organization now operates from a position of preparedness. The engagement did more than replace hardware; it established a long-term security foundation designed to protect customers, data, and institutional reputation. 
																														
By the Numbers
The Proof Is in the Results
If your organization is operating on outdated protection or uncertain licensing status, now is the time to act. 
Engage our experts to assess your current environment and deploy a next-generation firewall that secures your operations with professionalism and precision. 
100%
Impact Score
Security, efficiency & risk management improvement rated by the customer
4
Gaps
Critical vulnerabilities closed
No NGFW, expired licence, zero visibility, no support partner
0
Downtime
During cutover
Business continuity maintained throughout the entire deployment
24/7
Ongoing protection
Real-time threat intelligence continuously active post-deployment
Similar Stories
					
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					skip render: ucaddon_post_grid

Question 8

Pesa Sacco Case study

Accepted Answer

Customer Stories

Pesa SACCO transforms service delivery through Microsoft 365adoption
Customers
Pesa SACCO Society
Industry
Financial Services
Solution
Migration To Microsoft 365
Location
Nairobi, Kenya
Overview
Pesa SACCO Society is a licensed Non-Withdrawable Deposit-Taking Savings and Credit Co-operative regulated by the SACCO Societies Regulatory Authority (SASRA). Established in 1994 to serve De La Rue employees, the SACCO has since grown into an inclusive financial community with over 200+ members, dedicated to empowering individuals through savings mobilization and credit administration.
As membership expanded and operations matured, so did the need for modern tools that could support secure communication, efficient collaboration, and reliable service delivery across Nairobi and beyond.
Key Achievements
Seamless Migration
From legacy IMAP to Microsoft 365
Enhanced Collaboration
Real-time teamwork across departments
Improved Security
SASRA-compliant data protection
Mobile Productivity
Work from anywhere, any device
When Legacy Tools Hold You Back
For years, Pesa SACCO operated on a legacy IMAP email system, which provided only the most basic form of communication. But as the organization grew, the limitations became unavoidable.

Email Only, No True Collaboration
IMAP offered email access but no shared calendars for scheduling, no contact syncing, no shared tasks, and no way for teams to collaborate in real time.

Inefficient File Sharing and Document Management
Without OneDrive or SharePoint, files were shared only through attachments, version control was difficult, and information was scattered across inboxes and devices.

Poor Integration
PesaSacco struggled with mobile synchronization, secure access across devices and centralized IT management. This made it difficult for staff to stay productive on the go, a critical need in today’s operations.
&#8220;With communication siloed and systems disconnected, Pesa SACCO needed a modern, secure, and scalable solution.&#8221;

A Strategic Alliance with Reliance Infosystems
Recognizing that their outdated tools were limiting efficiency and growth, Pesa SACCO turned to Reliance Infosystems, a trusted Microsoft partner with deep expertise in guiding financial institutions through digital transformation.
Reliance Infosystems worked closely with the SACCO team to understand their daily communication patterns, gaps in collaboration, security and compliance needs under SASRA, growth plans and technology expectations and IT management challenges across departments.
The goal was not just email modernization, but a full shift to a connected, secure, cloud‑based productivity environment.
In collaboration with Pesa SACCO leadership, the teams agreed on a complete transition to Microsoft 365, unlocking a modern workspace powered by integrated apps and robust security.
The Transformative Impact
Once Microsoft 365 went live, Pesa SACCO immediately felt the shift in how they communicated, collaborated, and served members.

Integrated Email, Calendars, and Collaboration
Teams could finally schedule meetings, share contacts, co-manage tasks and communicate in real time, all from a unified platform.

Secure Cloud File Sharing
and Acces
With OneDrive and SharePoint, files could be shared securely, documents could be co-authored, version control became effortless and mobile access improved dramatically. This eliminated reliance on email attachments and third-party tools.

More Productive, Connected Employees
With modern apps and cloud access, staff could work from any device and any location with consistent performance. The entire SACCO gained operational flexibility.

Centralized IT Management and Stronger Security
Microsoft 365 equipped Pesa’s IT team with centralized control, better device and user management, built in compliance capabilities, multi-layer security protections
This reduced IT overhead and enhanced data protection, critical in a regulated financial environment.
A Future of Secure, Connected, and Scalable Operations
With Microsoft 365 in place, Pesa SACCO is now positioned for smarter communication across departments, secure, compliant operations aligned with SASRA regulations, faster member service delivery, growth supported by modern, scalable tools, adoption of AI-powered productivity tools like Copilot and better governance and smoother workflows.
Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.

SASRA-compliant operations
Scalable infrastructure

AI-powered productivity
Enhanced governance

200+
Members Empowered
&#8220;Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.&#8221;
Empower your organization with modern, secure, and connected productivity tools
Ready to transform your operations like Pesa SACCO? Let our experts guide your digital transformation journey.

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